Effective Date: 01/01/2026
Store Policies & FAQ
Everything you need to know before placing your order with Toys by Taiwala.
- Authentic Collectibles
- Secure Checkout
- Carefully Packaged
- Policy Transparency
Are all sales final?
All purchases from Toys by Taiwala are considered final sale unless otherwise stated. We do not offer returns, refunds, or exchanges for buyer’s remorse, minor manufacturing flaws, packaging imperfections, carrier delays, or incorrect shipping information entered at checkout.
What if my package is delayed, lost, or damaged?
Once an order has been handed off to USPS, UPS, FedEx, or another shipping carrier, Toys by Taiwala is not responsible for delays, loss, or transit damage. If your package arrives damaged, keep all original packaging, take clear photos, and file a claim directly with the carrier.
Do collectible boxes and products have imperfections?
Yes. Mass-produced collectibles may include minor cosmetic variations such as paint inconsistencies, slight scuffs, uneven molding, box dings, creases, or alignment issues. These are common in collectible manufacturing and do not qualify as defects.
How do pre-orders work?
Pre-order items require full payment at checkout to reserve inventory. Release dates are estimates and may change. Orders containing both in-stock and pre-order items will ship once all items are available. For immediate shipment of in-stock items, place a separate order.
Can I cancel my order?
Cancellation requests must be submitted within 48 hours of purchase. Requests after 48 hours may be subject to a 15% restocking and processing fee.
What happens if my order is returned to sender?
If an order is returned because of incorrect or incomplete shipping information provided at checkout, the customer is responsible for reshipping costs. If canceled instead of reshipped, a 10% restocking fee will be deducted from the refund.
What if I receive the wrong item or something is missing?
Contact support within 48 hours of delivery at support@taiwalaholdings.com. Claims submitted after that window may not be eligible for review.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay / Shop Installments if available.
Full Store Policies
Welcome to Toys by Taiwala (“tbt.toys”). Please review the following policies carefully before placing your order. By completing a purchase, you agree to the terms outlined below.
All Sales Policy
All purchases from Toys by Taiwala are considered final sale unless otherwise stated.
We do not offer returns, refunds, or exchanges for:
Buyer’s remorse or change of mind
Minor manufacturing flaws
Packaging imperfections
Carrier delays
Incorrect shipping information provided at checkout
Please review product descriptions carefully before purchasing.
Shipping & Carrier Disclaimer
All orders are packaged carefully using protective materials appropriate for collectible items.
Once an order has been transferred to a shipping carrier (USPS, UPS, FedEx, etc.), Toys by Taiwala is not responsible for:
Carrier delays
Lost packages
Damage occurring during transit
If your package arrives damaged:
Retain all original packaging
Take clear photos of the item and box
File a claim directly with the shipping carrier
Claims must be submitted within the carrier’s required timeframe. Toys by Taiwala does not file claims on behalf of customers and cannot guarantee claim outcomes.
Product Condition Notice
All products sold by Toys by Taiwala are new and authentic unless otherwise noted.
Mass-produced collectibles may contain minor imperfections, including:
Paint inconsistencies
Slight scuffs or scratches
Uneven molding
Box dings, creases, or minor alignment issues
These cosmetic variations are common in collectible manufacturing and do not qualify as defects or grounds for refund.
Pre-Order Policy
Pre-order items require full payment at the time of purchase to reserve inventory.
Please note:
Release dates are estimates and may change
Orders containing both in-stock and pre-order items will ship once all items are available
If you want in-stock items shipped immediately, please place a separate order
By purchasing a pre-order item, you acknowledge potential delays beyond our control.
Order Cancellations
Cancellation requests must be submitted within 48 hours of purchase.
Requests made after 48 hours may be subject to a 15% restocking and processing fee.
To request cancellation, contact:
support@taiwalaholdings.com
Include your order number and reason for cancellation.
Returned to Sender Orders
If an order is returned due to incorrect or incomplete shipping information provided at checkout:
The customer is responsible for reshipping costs
A new shipping label fee will apply
If the order is canceled instead of reshipped, a 10% restocking fee will be deducted from the refund.
Please double-check your shipping address before completing checkout.
If an order is returned due to incorrect or incomplete shipping information provided at checkout:
The customer is responsible for reshipping costs
A new shipping label fee will apply
If the order is canceled instead of reshipped, a 10% restocking fee will be deducted from the refund.
Please double-check your shipping address before completing checkout.
Order Issues
If you believe we made an error (wrong item, missing item), contact us within 48 hours of delivery at:
Claims submitted after 48 hours of delivery may not be eligible for review.
We will correct any error determined to be our responsibility
Fraud Prevention
Toys by Taiwala reserves the right to cancel or refuse any order suspected of:
Return fraud
Chargeback abuse
Unauthorized reselling
Providing false or misleading information
Fraudulent activity may be reported to payment processors or relevant authorities.
Buyer Acknowledgment
By placing an order, you confirm that:
You have read and accepted these policies
You understand collectible packaging may contain minor cosmetic imperfections
You accept the product as described
You will not file disputes based on shipping delays or cosmetic packaging condition
You are responsible for providing accurate shipping information
Need Help?
For questions regarding your order or these policies, please contact:
Toys by Taiwala
Operated by Taiwala Holdings LLC
Payment Methods:
All major credit/debit cards
Apple Pay
Google Pay
Shop Pay
PayPal
Afterpay / Shop Installments (if available)
Copyright:
© 2026 Toys by Taiwala.
Operated by Taiwala Holdings LLC.